/* ========================================================
   SUTRABD / DRIK ICT LTD - COMPLAIN & TRACKING STYLES
   Theme Color: DRIK ICT Dark Emerald Green (#2d6130 / #10b981)
   ======================================================== */

#modal-search .modal-dialog {
    max-width: 680px;
    margin: 30px auto;
}

@media (max-width: 767px) {
    #modal-search .modal-dialog {
        margin: 10px;
        max-width: calc(100% - 20px);
    }
}

#modal-search .modal-content {
    border-radius: 20px;
    overflow: hidden;
    border: 1px solid rgba(45, 97, 48, 0.2);
    box-shadow: 0 25px 65px rgba(10, 30, 15, 0.35);
    background: #ffffff;
    font-family: 'Plus Jakarta Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

/* Modal Header */
#modal-search .complain-modal-header {
    background: linear-gradient(135deg, #1b431e 0%, #2d6130 100%);
    padding: 16px 22px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    color: #ffffff;
    border-bottom: 2px solid rgba(16, 185, 129, 0.4);
}

.complain-header-title {
    display: flex;
    align-items: center;
    gap: 10px;
}

.complain-header-title h4 {
    margin: 0;
    font-size: 17px;
    font-weight: 700;
    color: #ffffff;
    letter-spacing: -0.2px;
}

.complain-header-title p {
    margin: 0;
    font-size: 11.5px;
    color: rgba(255, 255, 255, 0.8);
}

.complain-close-btn {
    background: rgba(255, 255, 255, 0.15);
    border: none;
    color: #ffffff;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: all 0.2s;
    font-size: 16px;
    outline: none;
}

.complain-close-btn:hover {
    background: rgba(239, 68, 68, 0.85);
    color: #ffffff;
    transform: rotate(90deg);
}

/* Tab Switcher (Segmented Control) */
.complain-tabs-nav {
    display: flex;
    background: #f1f5f2;
    padding: 6px;
    border-bottom: 1px solid #e2e8e3;
    gap: 8px;
}

.complain-tab-btn {
    flex: 1;
    border: none;
    background: transparent;
    padding: 10px 14px;
    border-radius: 12px;
    font-size: 13.5px;
    font-weight: 700;
    color: #4b5563;
    cursor: pointer;
    transition: all 0.25s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
}

.complain-tab-btn:hover {
    color: #1f2937;
    background: rgba(255, 255, 255, 0.6);
}

.complain-tab-btn.active {
    background: #2d6130;
    color: #ffffff;
    box-shadow: 0 4px 12px rgba(45, 97, 48, 0.3);
}

/* Modal Body */
.complain-modal-body {
    padding: 22px;
    max-height: 75vh;
    overflow-y: auto;
}

/* 9 Issue Grid Cards */
#ticketTypeSection.ticketTypeSection {
    margin-top: 10px;
    margin-bottom: 10px;
    padding: 0;
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 15px;
}

@media (max-width: 580px) {
    #ticketTypeSection.ticketTypeSection {
        grid-template-columns: repeat(2, 1fr);
        gap: 12px;
    }
}

.ticketType {
    text-align: center;
}

.ticketTypeBox {
    border: 1px solid #e5e7eb;
    background: #ffffff;
    width: 100%;
    height: 76px;
    display: flex;
    justify-content: center;
    align-items: center;
    border-radius: 12px;
    cursor: pointer;
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.04);
    border-left: 4px solid #2d6130;
    transition: all 0.25s cubic-bezier(0.16, 1, 0.3, 1);
}

.ticketTypeBox:hover {
    transform: translateY(-3px);
    box-shadow: 0 8px 20px rgba(45, 97, 48, 0.15);
    border-color: #2d6130;
}

.ticketTypeBox.active {
    border-color: #2d6130;
    background: #f0fdf4;
    box-shadow: 0 0 0 2px rgba(45, 97, 48, 0.3);
}

.ticketTypeTitle {
    color: #374151 !important;
    font-size: 12.5px;
    font-weight: 600;
    margin-top: 6px;
    margin-bottom: 2px;
}

/* Selected Issue Banner in Form */
.complain-selected-banner {
    background: linear-gradient(135deg, #ecfdf5 0%, #d1fae5 100%);
    border: 1px solid #a7f3d0;
    border-radius: 12px;
    padding: 10px 16px;
    margin-bottom: 18px;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.complain-selected-info {
    display: flex;
    align-items: center;
    gap: 8px;
    color: #065f46;
    font-size: 13.5px;
    font-weight: 700;
}

.complain-change-btn {
    background: #ffffff;
    color: #047857;
    border: 1px solid #a7f3d0;
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.2s;
    text-decoration: none;
}

.complain-change-btn:hover {
    background: #047857;
    color: #ffffff;
    text-decoration: none;
}

/* Form Styles */
.complain-form-group {
    margin-bottom: 14px;
}

.complain-form-group label {
    display: block;
    font-size: 13px;
    font-weight: 600;
    color: #374151;
    margin-bottom: 5px;
}

.complain-input {
    width: 100%;
    padding: 11px 14px;
    border: 1px solid #d1d5db;
    border-radius: 10px;
    font-size: 13.5px;
    color: #1f2937;
    outline: none;
    transition: border-color 0.2s, box-shadow 0.2s;
    box-sizing: border-box;
}

.complain-input:focus {
    border-color: #2d6130;
    box-shadow: 0 0 0 3px rgba(45, 97, 48, 0.15);
}

.complain-submit-btn {
    width: 100%;
    background: linear-gradient(135deg, #2d6130 0%, #10b981 100%);
    color: #ffffff;
    border: none;
    padding: 12px;
    border-radius: 10px;
    font-size: 14.5px;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.25s;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    box-shadow: 0 4px 14px rgba(45, 97, 48, 0.3);
}

.complain-submit-btn:hover {
    background: linear-gradient(135deg, #244f27 0%, #059669 100%);
    transform: translateY(-1px);
    box-shadow: 0 6px 18px rgba(45, 97, 48, 0.4);
    color: #ffffff;
}

.complain-submit-btn:disabled {
    background: #9ca3af;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}

/* Success Confirmation View */
.complain-success-view {
    text-align: center;
    padding: 20px 10px 10px;
    animation: fadeInScale 0.35s ease;
}

.success-icon-badge {
    width: 64px;
    height: 64px;
    margin: 0 auto 16px;
    background: #10b981;
    color: #ffffff;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 30px;
    box-shadow: 0 6px 20px rgba(16, 185, 129, 0.4);
}

.success-ticket-box {
    background: #f9fafb;
    border: 1px dashed #2d6130;
    border-radius: 12px;
    padding: 14px;
    margin: 16px 0;
    display: inline-block;
    min-width: 260px;
}

.ticket-number-code {
    font-family: ui-monospace, SFMono-Regular, monospace;
    font-size: 20px;
    font-weight: 800;
    color: #065f46;
    letter-spacing: 1px;
}

.success-action-btns {
    display: flex;
    gap: 10px;
    margin-top: 18px;
    justify-content: center;
    flex-wrap: wrap;
}

.btn-track-now {
    background: #2d6130;
    color: #ffffff;
    border: none;
    padding: 10px 20px;
    border-radius: 10px;
    font-size: 13.5px;
    font-weight: 700;
    cursor: pointer;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.btn-track-now:hover {
    background: #244f27;
    color: #ffffff;
    text-decoration: none;
}

.btn-wa-complain {
    background: #25D366;
    color: #ffffff;
    border: none;
    padding: 10px 18px;
    border-radius: 10px;
    font-size: 13.5px;
    font-weight: 700;
    cursor: pointer;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.btn-wa-complain:hover {
    background: #128C7E;
    color: #ffffff;
    text-decoration: none;
}

/* ========================================================
   TRACKING TAB STYLES
   ======================================================== */
.tracking-search-bar {
    display: flex;
    gap: 10px;
    margin-bottom: 20px;
}

.tracking-search-input {
    flex: 1;
    padding: 11px 16px;
    border: 1px solid #d1d5db;
    border-radius: 10px;
    font-size: 14px;
    outline: none;
}

.tracking-search-input:focus {
    border-color: #2d6130;
    box-shadow: 0 0 0 3px rgba(45, 97, 48, 0.15);
}

.tracking-search-btn {
    background: #2d6130;
    color: white;
    border: none;
    padding: 11px 22px;
    border-radius: 10px;
    font-weight: 700;
    font-size: 14px;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 6px;
    transition: background 0.2s;
}

.tracking-search-btn:hover {
    background: #244f27;
}

/* Tracking Ticket Card */
.tracking-card {
    background: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: 16px;
    padding: 18px;
    margin-bottom: 16px;
    box-shadow: 0 4px 15px rgba(0, 0, 0, 0.05);
    transition: transform 0.2s, box-shadow 0.2s;
    border-left: 5px solid #2d6130;
}

.tracking-card:hover {
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.08);
}

.tracking-card-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 12px;
    flex-wrap: wrap;
    gap: 8px;
}

.ticket-tag-title {
    font-size: 15px;
    font-weight: 800;
    color: #111827;
}

.ticket-date-time {
    font-size: 11.5px;
    color: #6b7280;
    margin-top: 2px;
}

/* Status Badges */
.status-pill {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 700;
}

.status-pill.pending {
    background: #fef3c7;
    color: #b45309;
    border: 1px solid #fde68a;
}

.status-pill.in_progress {
    background: #dbeafe;
    color: #1d4ed8;
    border: 1px solid #bfdbfe;
}

.status-pill.resolved {
    background: #d1fae5;
    color: #065f46;
    border: 1px solid #a7f3d0;
}

/* Progress Stepper */
.tracking-stepper {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin: 16px 0;
    padding: 12px 14px;
    background: #f9fafb;
    border-radius: 12px;
}

.step-node {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 4px;
    font-size: 11px;
    font-weight: 600;
    color: #9ca3af;
    flex: 1;
    text-align: center;
}

.step-icon {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: #e5e7eb;
    color: #9ca3af;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    transition: all 0.3s;
}

.step-line {
    flex: 1;
    height: 3px;
    background: #e5e7eb;
    margin: 0 4px;
    margin-top: -16px;
}

.step-node.completed .step-icon {
    background: #10b981;
    color: #ffffff;
    box-shadow: 0 2px 8px rgba(16, 185, 129, 0.4);
}

.step-node.completed span {
    color: #065f46;
}

.step-node.active .step-icon {
    background: #3b82f6;
    color: #ffffff;
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.4);
    animation: timerPulseAnim 1.4s infinite;
}

.step-node.active span {
    color: #1d4ed8;
    font-weight: 700;
}

.step-line.completed {
    background: #10b981;
}

/* Remarks & Technician Box */
.tracking-details-box {
    background: #f8fafc;
    border: 1px solid #e2e8f0;
    border-radius: 10px;
    padding: 12px 14px;
    font-size: 12.5px;
    line-height: 1.5;
    color: #334155;
    margin-top: 10px;
}

.tracking-technician-tag {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    font-weight: 600;
    color: #1e40af;
    background: #eff6ff;
    padding: 3px 10px;
    border-radius: 6px;
    margin-bottom: 6px;
}

.tracking-solution-note {
    background: #ecfdf5;
    border-left: 3px solid #10b981;
    padding: 8px 12px;
    border-radius: 0 6px 6px 0;
    font-size: 12px;
    color: #065f46;
    margin-top: 8px;
}